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Kanban Coaching Practices with David J Anderson

Learning objectives

  • Understand Social Contextual Mapping as a means to see what and how to change
  • Recognize four dimensions of social context as levers and understand tools to shift culture and sociology to enable change
  • Social capital
  • Social cohesion
  • Social innovation
  • Tribal behavior
  • Understand “first who, then why” – why identity matters more than purpose in defining behavior
  • How to identity tribes and informal social groups
  • How to model the identity of individuals and groups
  • How to predict behavior based upon identity
  • How to analyze and model the social capital, social cohesion, and social innovation of the tribes in your workplace
  • Tools, actions, behaviors and values to modify the sociology and culture in the workplace
  • When to tighten social cohesion to drive change
  • How to improve trust and social capital, versus how to undermine it
  • How and when to use Kanban coaching tools such as STATIK, the Kanban Lens, the Kanban Litmus Test
  • Identify the typical barriers and inertia blocking achievement of maturity levels 2, 3 and 4
  • Learn to coach common objections such as “all our demand has a fixed delivery date,” and “all our demand is irrefutable”
  • Learn when and how to implement the service delivery manage (SDM) and service request manager roles with Kanban
  • How to negotiate implementation of Kanban with a broader group of stakeholders after completion of a STATIK workshop

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